Terms and conditions for online sales - Information – Client Assistance
The responsible for this web site is:
CASA DELLA STILOGRAFICA S.R.L. - Via Cavour 43R - 50129 Florence (FI) - Italy
e-mail address: info@stilografica.it
1) Legal Entities - Definitions:
The Following terms of sale are only valid exclusively between Casa della Stilografica S.R.L. and any Client/Buyer.
There are no restrictions for Users in terms of being Consumers or Business Users.
The following terms apply to the acquisition of products effected online on the site www.stilografica.it
For what is not here expressly stated the Consumer Code (Codice del Consumo, D.Lgs. 206/2005) as modified by D.Lgs. 21/2014, as well as D.Lgs. 70/2003 (Electronic Commerce - Commercio elettronico) and the Civil Code (Codice Civile) in what respects, is applicable.
2) Product Availability
The Client may only buy products actually present in www.stilografica.it .
Casa della Stilografica S.R.L. client service will inform the Client (by phone or e-mail) if the products, not available when the order took place or order exceeds the available quantity for a product.
In this case, the transaction will be cancelled.
In this case is ruled out any contractual or extracontractual obligation by Motorama for the non-conclusion of the contract. In this case, the transaction will be cancelled.
In this case is ruled out any contractual or extracontractual obligation by Motorama for the non-conclusion of the contract.
3) Account Registration
To use the Service Users may register or create a User account, providing all required data or information in a complete and truthful manner.
Users may also use the Service without registering or creating a User account, however, this may cause limited availability of certain features or functions.
4) WARRANTY
In those cases that there is a warranty claim we will work closely with you and the manufacturer to ensure your satisfaction.Casa della Stilografica first tries to solve problems in a friendly way!
5) CUSTOMS and DUTY for Customers residing outside the European community:
Customs and duty charges are Country specific and the responsibility of the buyer.
There is no duty charge for shipments within the E.U. although VAT charged to apply. Exchange rates are quoted at a best-estimated number, actual exchange rates charged will vary slightly based on the time and date charged by your credit card company.
Art. 9. Returns.
Purchases made on the site www.stilografica.it are governed by Italian law on sales by correspondence. In the case witch the customer has made an error in the order and has received an item that is not wanted, he has 14 days of time from the date of delivery to exercise the right of withdrawal, or the ability to return the product.
According to the articles 64 and following numbers of DLT 206/2005, the customer, namely individual who is acting for purposes unrelated business, commercial, craft or possibly turning professional, has the right to cancel the purchase contract for any reason, and consequently has the right to return the good purchased and to obtain reimbursement of expenses incurred, subject to arrangements described below.
To exercise the right of withdrawal, the customer, without explanation and without any penalty, must submit, within 14 working days of receipt of good, a communication setting is indicated the will to withdraw from contract. Such notification should be sent to Casa della Stilografica S.R.L. by mail to info@stilografica.it
At the same time sending the notification of withdrawal, the customer must take action for the return of good to Company, using a courier of his choice, with attached copy of letter above. The item will be returned intact and carefully packed in the original package, complete with every accessory. Under the law, shipping costs for drawback of the item are charged to the customer.
Casa della Stilografica does not respond in any way for theft or damage / loss of property returned with shipments not insured.
Casa della Stilografica provides reimbursement of the price of goods when the customer has exercised his right of withdrawal provided the goods are intact and not used.
The right of withdrawal automatically lost in any of the following cases:
a) whenever the product is not returned in its original box and/or packaging;
b) whenever the product is returned incomplete.
c) whenever the product is returned damaged by causes other than those incurred by shipping;
d) whenever the product has been used.
In any case, Casa della Stilografica first tries to solve problems in a friendly way!
?) Payment options
www.stilografica.it accepts payments by Credit Cards (Visa and Mastercard) ,MyBank, SATISPAY, UNIONPAY, AmazonPay , PayPal and Bank Wire.
Credit Card PSD2 & strong authentication:
Banks, financial services and interbank payment networks are subject to numerous regulations, including PSD2 , which requires the implementation of a strong authentication solution to validate payments and seal sensitive transactions.
The European Parliament adopted the European Commission proposal to create safer and more innovative European payments (PSD2, Directive (EU) 2015/2366). The current rules aim to better protect consumers when they pay online, promote the development and use of innovative online and mobile payments such as through On 8 October 2015, the European Parliament adopted the European Commission proposal to create safer and more innovative European payments (PSD2, Directive (EU) 2015/2366). The current rules aim to better protect consumers when they pay online, promote the development and use of innovative online and mobile payments such as through open banking, and make cross-border European payment services safer, and make cross-border European payment services safer.
Casa della Stilografica S.R.L. has joined the new European security parameters. With the new authentication rules, customers will have to choose to provide at least two of the following three factors to authorize a purchase: something they know (password or pin); something they own (mobile number or hardware token); or personal biometric parameters, such as fingerprints or facial recognition.
Revised Directive on Payment Services (PSD2)
Is the use of my credit card on www.stilografica.it safe?
Your data are absolutely safe. In fact, credit card data are sent, in the course of effectuating the order, to BANCA SELLA and are protected against unauthorized access, by means of cryptographic SSL 128 bit of the data.
When is my order debited?
The credit card can be charged upon receipt of order, even after 25 days from the date of purchase.
PayPal
You may select PayPal for your type of payment. Clicking on “Proceed with the order” on the data confirmation page, the login page of PayPal is opened for access to your account and to complete payment. If you do not yet have a PayPal account, you could create one at the login page of PayPal, prior to concluding the order.
Bank Wire:
BANCA: SELLA
Beneficiary : Casa della Stilografica S.R.L. – Via Cavour 43R – 50129 Firenze (FI) - Italy
IBAN: IT96B0326802800052786428330
BIC: SELBIT2BXXX
Any Questions?
If you wish further information on this system of payment you can write an e-mail to info@stilografica.it